Author Archives: aiman

Partners

end-to-end solutions:On demand battery, breakdown, bengkel services directly to you.

Today, Bateriku.com has a customer base of 1 Million vehicles served and the customer traction is still growing strong. In an age dominated by consumer satisfaction, Alhamdulillah, Bateriku.com has able to seamlessly adapt its way of doing things with today’s ever-changing lifestyle market.

The automotive industry today is customer dictated because almost every aspect of today’s lifestyle is influenced by speed. That is why Bateriku.com have strategically sync’d our 24/7 call-centre operations with various customer touchpoints within the digital space – especially through its continuously improved Bateriku Customer App. With this app, car owners are now just a few clicks away from making their car breakdown nightmare – a thing of the past.

 

Being one of the pioneers within the battery delivery ecosystem, Bateriku.com realize that in an age dominated by consumer impressions, the enablement of digital platforms alone cannot be taken as a guarantee for any form of success. A holistic synergy between the old and the new way of doing things, coupled with how consumers see a brand will become the defining factor in determining success – especially in today’s rapidly evolving gig economy.

 

Delivering quality products is the pillar that forms Bateriku.com but establishing a lasting impression through the services provided is the roof that shelters this company. Consumer satisfaction is key. The impression that we leave to each and every one of our consumer matters – because it is the basis of how consumers and the community perceive Bateriku.com each time our brand is made visible.

 

Being in this vertical industry for the past seven years, Bateriku.com seems to have mastered the art of turning the many disadvantages of a brick-and-mortar faction into its advantage. Apart from its growing presence in the digital space, Bateriku,com has established itself as the widest covering on demand battery replacement services in Malaysia, today – made possible by strategically combining digital technology capabilities such as data management skills with its vast and still growing network of ecosystem partners including its BPreneurs (Dealers), BHero (gig economy technicians) and BBuddy (workshop partners).

 

As with all things, practise makes perfect. Bateriku.com have gotten off the side-lines and have begun leveraging digital technologies with our experience in this brick-and-mortar industry. For the past 3 years, we’ve been actively designing new customer market and crafting out new strategies to scale even further. With technology infusing every layer of our operations, digital maturity across Bateriku.com has become a prerequisite for our moving forward strategies.

 

Bateriku.com believes in executing a management strategy – be it branding or operations – based on the combination of consumer patterns and its ecosystem’s on-the-ground experience that will enable Bateriku.com to match different customer lifestyle demand faster, thus creating new sectors to expand our reach beyond the batteries horizon including the breakdown, bengkel and soon to be Bazaar (digital) markets.

 

Soon, Bateriku.com will be able to offer roadside assistance services through its customer app trucks to locksmiths and even to the simplistic services of delivering petrol when you ran out while still being on the road.

 

Powered by the vast network and experience of Bateriku.com, its customer app is built with the intention to dominate and re-distribute high customer demand for better service efficiency, thus creating a strong network loyalty between the platform; between both on-the road consumers as well as the roadside assistance partners.

 

With Bateriku.com brand making inroads into various the 4 B’s sector of Battery, Breakdown, Bengkel and Bazaar sectors, InsyaAllah we will be able to become a lifestyle brand synonymous to car owners everywhere in Malaysia.

Instalment

Convert your purchase into 4 ZERO-FEE installments. It's that easy.

Shop smart with PAYLATER!!​

Most automotive batteries now do not require regular maintenance, but we can extend its lifespan by checking and cleaning the car battery, as well as charging it when needed.

Make a purchase from as low as RM 50.00 to enjoy Bateriku.com’s pay later instalment plan with 0% interest! The best part is that you can now pay with up to 4-times instalment!

Jadi, apa tunggu lagi? Berbelanja bijak untuk kereta anda hanya dengan Bateriku.com:-

  • 4 Ansuran Tanpa Bayaran – Berbelanja sekarang, bayar kemudian dalam 4 ansuran tanpa bayaran. Tiada syarat tersembunyi, hanya berbelanja tanpa rasa bersalah.
  • Pilihan Pembayaran Fleksibel – Bayar ikut cara anda. Kad kredit atau debit, pembayaran FPX, debit terus — kami terima semuanya.
  • Tiada Bayaran Tersembunyi – Hanya bayar untuk apa yang anda beli. Anda hanya dikenakan caj tambahan apabila anda lewat membayar atau meminta ansuran tambahan.
  • Had Pembelian Lebih Tinggi – Untuk bila anda mahukan barangan yang lebih baik dalam hidup, kami menawarkan had pembelian lebih tinggi dengan pelan ansuran fleksibel.

Require additional instalments? Don’t you worry! As a company that prioritize customer’s experience, Bateriku.com’s pay later instalment plan is design to make things as flexible as possible for our customers.

Sebagai syarikat yang mengutamakan pengalaman pelanggan, Bateriku.com’s direka untuk memberikan fleksibiliti maksimum kepada pelanggan kami.

 

Hanya buat permintaan melalui fungsi dalam aplikasi kami sejurus selepas anda membuat pembayaran pertama. Dalam keadaan tertentu, kami mengenakan sedikit bayaran untuk tempoh ansuran yang lebih panjang berdasarkan terma dan syarat yang ditetapkan oleh penyedia ansuran kami: PAYLATER.

Common Question

Need more info? Checkout the most common questions regarding our Instalment Plan.

Contact Centre

Kebahagiaan Pelanggan, Melebihi Jangkaan.

Dari hanya beroperasi dengan tujuh orang, hari ini kami telah berkembang menjadi pusat panggilan penuh yang menguruskan pesanan kerja, jaminan, dan pertanyaan melalui pelbagai saluran komunikasi – memberikan pengalaman yang hebat kepada pelanggan kami.

Pada Januari 2019, kami berjaya menubuhkan Pusat Hubungan Bateriku.com di Bukit Jelutong, Shah Alam. Pusat Hubungan kami kini menjadi pusat pengedaran semula trafik Bateriku.com.

Sebagai sumber pusat untuk pesanan yang diterima dari pelbagai titik sentuhan termasuk hotline, WhatsApp, dan mesej teks, Pusat Hubungan juga mengagihkan semula pesanan kepada lokasi stok terdekat untuk pesanan yang diterima dari aplikasi, web, chat, dan bahkan saluran media sosial Bateriku.com.


Mengendalikan lantai adalah Agen Kebahagiaan Pelanggan kami yang terlatih secara profesional dalam memberikan Pengalaman Pelanggan yang Hebat, setiap masa. Kami percaya dalam membina hubungan yang lestari dengan semua pemegang kepentingan kami, baik dalaman mahupun luaran.

Dari pemegang kepentingan dalaman termasuk rangkaian BHero, BPreneur, dan BBuddy, Pusat Hubungan bertanggungjawab dalam mewujudkan saluran komunikasi yang tangkas untuk memungkinkan ekosistem inklusif yang mampu melayani keperluan pelanggan, setiap masa.

Harnessing the advancement of technology, the Contact Centre monitors and controls on-the-ground job traffic to ensure customers are served within 30 to 45 minutes. Our agents are able to handle high traffic request and make speedy assignments for car breakdown roadside assistance in regard to car battery replacement, after sales and warranty handling.

Today, not only is Bateriku.com has able to serve more than 1.3 million customers nationwide, our Contact Center is also responsible in managing orders from Breakdown to Roadside Assist 24 hours a day and 365 days a year. 

Pusat Komando adalah pusat kekuatan Bateriku untuk mengganggu dan mendigitalkan pasaran 'Bengkel' tradisional yang menguntungkan ke dalam ekosistem digital tunggal yang bermanfaat kepada pengguna dan pemilik perniagaan.

Payment Gateways

Pelbagai Sistem Pembayaran

Menyediakan Pelanggan dengan Pilihan Pembayaran yang Mudah

Dalam usaha kami untuk memudahkan akses kepada perkhidmatan kami, kami telah mengintegrasikan pelbagai mekanisme pembayaran di platform kami. Objektif kami adalah untuk memberi pelanggan kebebasan memilih kaedah pembayaran yang mereka suka, sekali gus meningkatkan keseluruhan pengalaman perkhidmatan. Berikut adalah pilihan yang tersedia:

 

 1. Visa/Mastercard: Kami terus memenuhi keperluan pelanggan yang memilih saluran pembayaran tradisional dengan menerima Visa dan Mastercard. Ini memastikan mereka yang memilih transaksi kad kredit atau debit dapat dilayani dengan baik.

 

2. FPX (Financial Process Exchange) : Sokongan kami untuk pintu pembayaran Malaysia ini membolehkan pelanggan membuat pembayaran dalam talian yang selamat dan masa nyata menggunakan akaun bank mereka. Keserasiannya dengan pelbagai institusi perbankan tempatan menjadikannya pilihan yang sesuai untuk pelbagai pelanggan.

 

3. Grab: Mengakui penggunaan meluas perkhidmatan Grab, kami telah memasukkan GrabPay ke dalam pilihan pembayaran kami. Ini membolehkan pengguna Grab sedia ada untuk menggunakan kredit GrabPay mereka dengan mudah untuk perkhidmatan kami.

 

4. Boost: Menyedari keutamaan yang semakin meningkat untuk dompet digital di Malaysia, Boost telah ditambahkan ke dalam senarai kaedah pembayaran kami. Alternatif ini membolehkan pelanggan membuat pembayaran terus dari peranti mudah alih mereka, mempermudahkan proses transaksi.

 

5. MAE by Maybank: Untuk memenuhi keperluan pelanggan Maybank, kami memudahkan pembayaran melalui MAE, dompet digital Maybank. Integrasi ini memastikan proses pembayaran yang pantas dan selamat terus dari akaun Maybank pelanggan atau dompet MAE mereka.

 

6. Setel Pay: Bagi pelanggan yang memilih pengalaman pembayaran yang lancar dan digital, kami kini menawarkan Setel Pay. Setel Pay membolehkan transaksi mudah dan selamat menggunakan telefon mudah alih anda, memastikan proses pembayaran yang bebas kerumitan.

 

7. Touch ‘n Go eWallet: Kerana popularitinya di kalangan pengguna Malaysia, Touch ‘n Go eWallet juga disokong. Pelanggan yang memilih kaedah ini boleh mengharapkan pengalaman transaksi yang lancar dan berkesan.

 

8. PayLater: Kerana popularitinya di kalangan pengguna Malaysia, Touch ‘n Go eWallet juga disokong. Pelanggan yang memilih kaedah ini boleh mengharapkan pengalaman transaksi yang lancar dan berkesan.

 

Melalui penyediaan pelbagai pilihan pembayaran ini, matlamat kami adalah untuk memudahkan proses transaksi untuk pelanggan kami, memastikan ia selamat dan cekap. Komitmen ini mencerminkan dedikasi kami untuk tidak hanya memenuhi tetapi melebihi keperluan pelanggan, memastikan Bateriku.com tetap sinonim dengan kemudahan dan kebolehpercayaan.

 

We remain dedicated to assisting our clients in resuming their daily activities with minimal interruption following a bateri kereta failure. Client comfort, convenience, and satisfaction continue to be our highest priorities, and we trust that our varied payment solutions will contribute to a positive and straightforward experience with Bateriku.com.

Penghantaran Percuma

Penghantaran Percuma, check & install

When Bateriku.com first started back in 2014, we manage to disrupt the on-demand car battery replacement services by standardizing the battery delivery prices regardless of the delivery time.

Pada masa itu, penyedia perkhidmatan bateri mengenakan caj minimum RM50.00 kepada pemilik kereta apabila membuat pesanan selepas jam 9.00 malam. Caj ini tidak termasuk harga bateri. Bayangkan pengalaman seorang wanita yang terpaksa menunggu di tengah malam di tempat yang tidak dikenali.

 

That’s why we came up with the model of free car battery delivery, free checking and free installation to assist stranded car owners regardless of their breakdown time. Car owners will only need to pay for the price of a battery every time they need any of our services.

Kami terlatih untuk menjadi obses dengan pengalaman pelanggan. 

 

That is why continuous improvement is part and parcel in every hustle that we do. From improving our business process flows to enhancing our multiple customer touchpoints and improving our products and services, we take pride in going above and beyond to assist our customers every time, all the time.

 

Model perniagaan penghantaran percuma, pemeriksaan percuma, dan pemasangan percuma bertujuan untuk mengurangkan beban pelanggan sambil membina kepercayaan terhadap perkhidmatan kami. Juruteknik kami di lapangan – BHero, diawasi dan dilatih oleh Akademi Bateriku kami sendiri.

 

As one of the pioneers that provides end-to-end car battery replacement that is easily accessible across Malaysia, our Pitstop locations are strategically placed in city centres and residential areas to maintain high standard of service delivery by ensuring our BHero’s speedy delivery and execute our service standards flawlessly.

 

Dalam masa 30 minit dari menerima pesanan yang diedarkan oleh Pusat Hubungan kami, BHero kami dilatih untuk menganalisis keadaan kenderaan anda menggunakan peralatan pemeriksaan bateri khusus untuk memeriksa kesihatan dan keadaan bateri kenderaan anda.

 

The readings of your car battery’s CCA (Cold cranking amps) and voltage will be inspected and if the reading is below par, our BHero will then proceed to check your vehicle’s alternator for any electricity current leakage. These processes are essential in determining the root cause of the car breakdown.

 

Selepas itu, hanya jika kerosakan disebabkan oleh bateri kenderaan, BHero kami akan meneruskan pemasangan bateri. Jika kerosakan bukan disebabkan oleh masalah bateri, BHero kami tidak dibenarkan membuat pemasangan tetapi mereka perlu menasihati pelanggan untuk menghubungi rakan kongsi BBuddy kami (Bengkel) untuk pemeriksaan dan kerja pembaikan selanjutnya.

 

Untuk semua perkhidmatan yang disebutkan, pemilik tidak perlu membayar sebarang caj atau yuran tersembunyi, kerana kami hanya mengenakan bayaran untuk harga bateri. Jika kerosakan bukan disebabkan oleh masalah bateri, kami tidak akan mengambil satu sen pun dari pelanggan.

 

Perkhidmatan penghantaran percuma, pemeriksaan percuma, dan pemasangan percuma adalah antara perkhidmatan tambah nilai yang kami sediakan kepada pelanggan kami dan Alhamdulillah kami telah berjaya melayani kira-kira 1.3 juta pelanggan yang berpuas hati di seluruh negara.

 

And with the nationwide after sales support and warranty coverage through our close to 200 location touchpoints. With the warranty coverage provided, all of our ecosystem network is provided replacement or floating batteries to be installed at a customer’s vehicle while we take back the under warranty battery back for further inspection and services.

 

InsyaAllah, Bateriku.com akan terus berusaha membina ekosistem yang kondusif dalam melayani pelanggan kami di seluruh negara.

Kepada semua pemilik kereta di luar sana, "Jangan Tertipu! Pastikan Bateriku!"

Platforms

Memudahkan Pelanggan

Memanfaatkan Kuasa Teknologi & Inovasi

Sedia Berkhidmat Sepanjang Masa 24/7/365

Bateriku.com has rendered its on-demand services to more than 1.3 million customers offering end-to-end car battery replacement and car breakdown roadside assistance services. Bateriku.com provides the most comprehensive sales and after sales support with its nationwide coverage.  Operating 24/7/265 days a year, customers are able to reach Bateriku.com contact center via multiple touch points (Online & Offline). In example, hotline, app, web & social media. In addition, Bateriku.com also provides multiple payment options for the ease of use of its customers nationwide. 

Nationwide Coverage

We have managed to operate 100 Pitstop Outlets nationwide

buy anywhere, support everywhere

As the Year 2021 draws to a close, at Bateriku.com we are privilege to inform all of our customers that as of today, we have managed to operate 100 Pitstop Outlets nationwide. This amazing feat would not have been possible without your continuous support and trust towards our services.

Just to recap, when we first started back in 2014 our objective was to provide services that would benefit stranded car owners. We know from experience that breakdowns caused by battery issues are definitely a pain any car owner regardless of their age, gender or race should avoid avoid at all costs!

 

Cases such as stranded in the middle of nowhere, being bullied into taking unwanted towing services and most recently cars stranded due to floods have inspired us to keep on improving our services by increasing our service touchpoints.

 

Bateriku Pitstop is a model that we came up concurrently with the revolution of our business strategy: customer nearest to stock and BHero nearest to customer. It is a business model that is inspired by the gig or sharing economy concept provided by the GRAB and Food Panda’s of the world.

 

In order to fulfil a stranded customer’s demand, we have increased our efforts in increasing our stock location through the opening of Bateriku Pitstops which are operated either internally by our A-Team or through our BPreneur program.

 

Within each key economic regions of Klang Valley, Southern, Northern and the East Coast, a Bateriku branch is firstly set up and operated. Here, A-Teams will firstly be recruited to run the day-to-day operations while at the same time identifying potential hotspots for future BPreneurs.

 

Concurrently, through our collaboration with franchisor and government agencies, our Network Development team will then recruit potential and capable BPreneurs to fill in the potential hotspots suggested by our local A-Team members.

 

Within the Klang Valley area, the setting up of Bateriku Pitstops are dominated by our internally developed while for the outside of Klang Valley areas, our Pitstop model is open to aspiring entrepreneurs who wants to become a part of the our ecosystem through the BPreneur program.

 

Outlet BPreneur pertama dibuka pada tahun 2018 di Banting dan terus beroperasi dengan jayanya sehingga kini. Alhamdulillah, kami berbangga mempunyai BPreneur yang berkemampuan dan boleh dipercayai di seluruh negara.

 

Setiap pengendali Pitstop, sama ada melalui pasukan dalaman kami atau BPreneur, dikehendaki mematuhi aliran proses ketat kami termasuk pengurusan stok yang ada, pengurusan operasi melalui sistem dan aplikasi yang dibangunkan secara dalaman serta menyediakan usaha pemasaran yang disesuaikan untuk meningkatkan kesedaran tentang kehadiran kami di kawasan sekitarnya.

 

Di samping itu, setiap pengendali Pitstop dikehendaki mematuhi prinsip jaminan seluruh negara iaitu beli di mana saja, sokongan di mana saja yang bermakna mereka perlu melayani pelanggan tanpa mengira asal produk yang dibeli.

 

To illustrate, a customer may purchase a battery from a Pitstop in Perling, Johor but ends up having a breakdown in Jitra, Kedah while still under the warranty period. Upon the customers requests through our multiple touch points, the nearest Pitstop in Jitra to the said customer will then be assigned through our Command Centre to attend to the customer to provides a seamless experience as though the purchase was made back in Pitstop Perling.

 

To date, we have managed to establish 100 Pitstops nationwide and with our growing ecosystem of BHero and BBuddy network, we believe that InsyaAllah we will be able to cater to your breakdown needs whatever it may be where ever you will be. From towing services to fuel top-up and tyre replacements, “Jangan tertipu, Pastikan Bateriku.”