Welcome to WordPress. This is your first post. Edit or delete it, then start writing!
Author Archives: aiman
Podium
Represent the technology and innovation side of Bateriku.com’s
Podium
Currently located at the heart of Bukit Jelutong, Shah Alam, Bateriku Podium is just a stone’s throw away from Bateriku Paddock: about 10 minutes’ drive from one another.
Bateriku Podium is an establishment built to represent the technology and innovation side of our business perspective. Crafted with an industrial look in mind, Bateriku Podium complements the brick-and-mortar nature of the automotive industry with a set-up that embodies technological advancement and data driven capabilities.
Bateriku Podium houses our 24/7, 365 days Command Centre where our 30 strong Customer Happiness Agents grind themselves daily in keeping the pulse of the business running. The Command Centre is where all of our nationwide battery and breakdown orders are centralized when it is funnelled through multiple touchpoints including hotline numbers, website booking, apps booking, live chats, Whatsapp as well as social media enquiries.
In addition, we are also privilege to be serving 1.2 Million Etiqa Insurance subscribers through the establishment of our Command Centre where orders related to batteries and roadside assists, including tow truck services, tyre replacements, locksmith and fuel top-up are redistributed to our nationwide on-the-ground providers of BHero, BPreneur and BBuddy ecosystem network.
Our internal technology, data and innovation departments also resides here at Bateriku Podium to maintain data integrity while at the same dissect and digest the daily data to improve our daily operations where we look to deliver Awesome Customer Experience to beyond batteries services.
Our internal creative team are also here, working hand-in-hand with the Command Centre, Technology and Innovation team to constantly improve our brand visibility as we look to continuously disrupt and digitalize the Battery | Breakdown | Bengkel and Bazaar segment for years to come!
Paddock
DARAH, PELUH DAN AIR MATA BERMULA DI SINI
Paddock
Bateriku Paddock is our headquarters since 2018. Currently located at the heart of TTDI Jaya, Shah Alam, our HQ has come a long way from its humble roots where we have now managed to centralize all of our front-line operations within a locality for better efficiency, communication and execution. The blood, sweat and tears of our daily hustle begins here, day-in and day-out.
Bateriku Paddock consist of 5 individual lots positioned adjacent to one another housing our Battery Warehouse, Go-Recon area and most recently our BGarage or Bateriku Garage. Governing departments that reside within Bateriku Paddock are the Human Resources, Finance and the Corporate Resources teams.
The Operations Workforce department (OWF), the Network Development departments (BPreneur & BHero) and the Store & Logistic team are also based here to monitor and coordinate movements for both man-power and stock as well as managing the daily grind of logistic arrangements.
In addition, the lifestyle digital studio: Motor Maniac by Bateriku.com and the Learning & Development Centre are all located within the same vicinity, together with the Marketing team enabling daily contents are constantly captured and developed.
This is our home turf where our stocks are centralized, vehicles are mobilized and more importantly, this is where a total of 70 strong men and women hustle their way through in delivering Awesome Customer Experience, every time all the time.