SHAH ALAM, 25 MARCH 2024:- Flexi Parking’s 4 Million app users can now request on- demand, on-site Connected Roadside Assistance, anytime, anywhere thanks to its direct integration solution with Bateriku.com, Malaysia’s number 1 Connected Roadside Assistance Solutions Provider.
The new auto assistance feature, branded as Flexi Assist, offers on-demand, on-site services in the event of a vehicle emergency. Offered through the landing page of Flexi Parking app, available services include battery replacements, jump-start, tyre replacement, fuel top-up (in case you run out of fuel), vehicle unlock (in case you lock yourself out of your own car) and even vehicle towing.
Upon tapping on the Flexi Assist button, a list of services is presented to users and once the required service is selected, users will be asked to provide their vehicle’s location, with the option to provide additional information like nearby landmarks and their vehicle’s colour.
Fulfilment services are done by Bateriku.com’s dynamic and sustainable ecosystem, centralized through its 24/7/365 Contact Centre. The Contact Centre will communicate with users to verify the information provided before dispatching assistance, ensuring help is received between 30 minutes to 45 minutes.
Bateriku.com is nurturing a dynamic and sustainable ecosystem uniting its BHERO (front- line GIG technicians to serve vehicle owners), BPRENEUR (retail outlets to support Bateriku.com’s services), and BBUDDY (trusted workshops and auto part merchants to complement growing demand from vehicle owners) to fulfill demand anytime and anywhere.
Both companies are homegrown – with Flexi Parking, the pioneering parking payment app spreading its coverage through 38 local municipal councils and 8 states while Bateriku.com operates nationwide with a total of close to 200 Bateriku.com Pitstop retail outlets, close to 1,000 trained BHERO and close to 3,000 BBUDDY recruited, including trusted workshops such as Petronas AutoExpert chain of workshops.
“This strategic partnership marks a significant milestone in urban mobility solutions, addressing the challenges faced by vehicle owners nationwide. By blending parking payment and auto assistance functionalities, Flexi Parking and Bateriku.com offer vehicle owners unparalleled convenience and peace of mind while navigating the country’s roads,” said Mr. Lai Thiam Sin, CEO and founder of Flexi Parking.
“With the increasing numbers of vehicles on the road, it is crucial for Bateriku.com to make roadside assistance services easily accessible to vehicle owners nationwide via API Integration with customer facing platforms such as the Flexi Parking app,” commented Azarol Faizi Bin Zakaria Ansari, CEO of Bateriku.com.
“We are privileged to be offering our nationwide roadside assist solutions directly to Flexi Parking users and we are committed to delivering Awesome Customer Experience at all times,” he added.
For more information about Flexi Parking and its collaboration with Bateriku.com, visit www.flexi-parking.com and follow Flexi Parking on @flexiparking (Instagram, Facebook, Tiktok, Youtube)
About Flexi Parking
Flexi Parking is a leading parking payment app that offers convenient, cashless parking solutions to drivers in urban areas and multiple states. With its user-friendly interface and innovative features, Flexi Parking simplifies the parking experience, allowing users to find and pay for parking spaces effortlessly.
The Flexi Parking app comes with a wide range of benefits, including an extensive list of locations that covers more than 38 municipalities in various states, all conveniently payable through a single app. The app has received encouraging feedback, providing users with seamless daily parking management and compound payment solutions.
Users can take advantage of the Flexi Parking app in major cities like Kuala Lumpur, Putrajaya, Shah Alam, Petaling Jaya, Subang Jaya, Alor Setar, Kota Bharu, Kuantan, Kuala Terengganu, Seremban, and Ipoh, receiving excellent user reviews.
Moreover, the Flexi Parking app allows users to make parking payments up to 10 vehicles at a time through a single app account. Besides offering payment options for hourly or daily parking, the app also provides online monthly pass purchases.
The Flexi Parking app offers additional services, including the convenience of paying parking compounds (available for selected municipalities), Flexi Off-Street Parking (gated parking), Flexi EV Charging (Electric Vehicle Charging), Flexi Residence, Flexi Motor Protection (Motor Insurance), and Flexi Assist.
Here’s an interesting feature: for users unsure about the parking payment locations, the app utilizes smartphone geolocation functionality to identify whether a location requires payment or not. By implementing the Flexi Parking app, we hope to reduce paper usage significantly and make parking payments even more user-friendly.
The Flexi Parking app is easily downloadable via the Apple App Store, Google Play Store, and Huawei App Gallery. Download Link: Flexi Parking App
About Bateriku.com
Bateriku.com aspires to disrupt and digitalize the Battery, Breakdown and “Bengkel” market via technology and sharing economy with the aim to provide awesome customers’ experience via Connected Roadside Assistance Solutions to car owners across Malaysia.
Established in March 2014, Bateriku.com operates in all key-economic regions of Malaysia including Sabah and Sarawak, manned by 303 employees, trained more than 1,000 gig technicians (BHero), developed close to 100 entrepreneurs (BPreneur) and on-boarded more than 3,000 car workshops and auto part merchants a (BBuddy). Bateriku.com has rendered its on-demand services to more than 1.2 million customers offering end-to-end battery replacement services and connected roadside assistance solutions (tyre replacement, fuel top-up and towing services) with more than RM12Million shared to its ecosystem.
Bateriku.com provides the most comprehensive sales and after sales support with its nationwide coverage. Customers are able to reach Bateriku.com via multiple touch points (online and offline) and multiple payment options (conventional and digital). Currently, Bateriku.com is evolving into a Vehicle Ownership Experience Provider by connecting the Battery, Breakdown and Bengkel verticals with its internally developed e-commerce platform: Bazaar. Starting off as a pure battery player, customers trusted Bateriku.com to resolve non- battery issues by referring to Bateriku.com’s preferred Bengkel network.
