Represent the technology and innovation side of Bateriku.com’s.
Currently located at the heart of Bukit Jelutong, Shah Alam, Bateriku Podium is just a stone’s throw away from Bateriku Paddock: about 10 minutes’ drive from one another.
Bateriku Podium is an establishment built to represent the technology and innovation side of Bateriku.com’s business perspective. Crafted with an industrial look in mind, Bateriku Podium complements the brick-and-mortar nature of the automotive industry with a set-up that embodies technological advancement and data driven capabilities.
Bateriku Podium houses Bateriku.com’s 24/7, 365 days Command Centre where our 30 strong Customer Happiness Agents grind themselves daily in keeping the pulse of the business running. The Command Centre is where all of our nationwide battery and breakdown orders are centralized when it is funnelled through multiple touchpoints including hotline numbers, website booking, apps booking, live chats, Whatsapp as well as social media enquiries.
In addition, we are also privilege to be serving 1.2 Million Etiqa Insurance subscribers through the establishment of our Command Centre where orders related to batteries and roadside assists, including tow truck services, tyre replacements, locksmith and fuel top-up are redistributed to our nationwide on-the-ground providers of BHero, BPreneur and BBuddy ecosystem network.
Our internal technology, data and innovation departments also resides here at Bateriku Podium to maintain data integrity while at the same dissect and digest the daily data to improve our daily operations where we look to deliver Awesome Customer Experience to beyond batteries services.
Bateriku.com’s internal creative team are also here, working hand-in-hand with the Command Centre, Technology and Innovation team to constantly improve Bateriku.com’s brand visibility as we look to continuously disrupt and digitalize the Battery | Breakdown | Bengkel and Bazaar segment for years to come!