Free delivery, check & install

Pada masa itu, penyedia perkhidmatan bateri mengenakan caj minimum RM50.00 kepada pemilik kereta apabila membuat pesanan selepas jam 9.00 malam. Caj ini tidak termasuk harga bateri. Bayangkan pengalaman seorang wanita yang terpaksa menunggu di tengah malam di tempat yang tidak dikenali.

Itulah sebabnya kami memperkenalkan model penghantaran percuma, pemeriksaan percuma, dan pemasangan percuma untuk membantu pemilik kereta yang terkandas tanpa mengira masa kerosakan mereka. Pemilik kereta hanya perlu membayar harga bateri setiap kali mereka memerlukan perkhidmatan kami.

We’ve been trained to become obsess with customer’s experience. That is why continuous improvement is part and parcel in every hustle that we do. From improving our business process flows to enhancing our multiple customer touchpoints and improving our products and services, we take pride in going above and beyond to assist our customers every time, all the time.

The business model of free delivery, free checking and free installation aims to reduce the burden of customers while at the same time instil trust towards our services. Our technicians on the ground called the BHero’s are supervised and trained by our internally developed technicians: A-Team.

As one of the pioneers that provides end-to-end car battery replacement that is easily accessible across Malaysia, our A-Team’s are strategically placed at all of our nationwide Pitstops to maintain high standard of service delivery by ensuring our BHero’s execute our service standards flawlessly.

Upon arrival of 30 minutes from receiving an order distributed by our Command Centre, our BHeros’ are trained to analyse the condition of your vehicle using specialised battery inspection equipment’s to check the health and condition of your vehicle’s battery.

Bacaan CCA (Cold Cranking Amps) dan voltan bateri kereta anda akan diperiksa dan jika bacaan di bawah paras yang sepatutnya, BHero kami akan memeriksa alternator kenderaan anda untuk sebarang kebocoran arus elektrik. Proses ini penting untuk menentukan punca utama kerosakan.

Selepas itu, hanya jika kerosakan disebabkan oleh bateri kenderaan, BHero kami akan meneruskan pemasangan bateri. Jika kerosakan bukan disebabkan oleh masalah bateri, BHero kami tidak dibenarkan membuat pemasangan tetapi mereka perlu menasihati pelanggan untuk menghubungi rakan kongsi BBuddy kami (Bengkel) untuk pemeriksaan dan kerja pembaikan selanjutnya.

Untuk semua perkhidmatan yang disebutkan, pemilik tidak perlu membayar sebarang caj atau yuran tersembunyi, kerana kami hanya mengenakan bayaran untuk harga bateri. Jika kerosakan bukan disebabkan oleh masalah bateri, kami tidak akan mengambil satu sen pun dari pelanggan.

The free delivery, free checking and free installation services are among the value-add services that we provide to our customers and Alhamdulillah we have managed not only to serve about 1Million satisfied customers nationwide but also to recruit more than 1,000 BHero network and 3,000 BBuddy partners nationwide.

And with the nationwide after sales support and warranty coverage through our 100 location touchpoint. With the warranty coverage provided, all of our ecosystem network is provided replacement or floating batteries to be installed at a customer’s vehicle while we take back the under warranty battery back for further inspection and services.

InsyaAllah, Bateriku.com akan terus berusaha membina ekosistem yang kondusif dalam melayani pelanggan kami di seluruh negara.

Kepada semua pemilik kereta di luar sana, "Jangan Tertipu! Pastikan Bateriku!"