Author Archives: aiman

Partners

end-to-end solutions:On demand battery, breakdown, bengkel services directly to you.

Today, Bateriku.com has a customer base of 1 Million vehicles served and the customer traction is still growing strong. In an age dominated by consumer satisfaction, Alhamdulillah, Bateriku.com has able to seamlessly adapt its way of doing things with today’s ever-changing lifestyle market.

The automotive industry today is customer dictated because almost every aspect of today’s lifestyle is influenced by speed. That is why Bateriku.com have strategically sync’d our 24/7 call-centre operations with various customer touchpoints within the digital space – especially through its continuously improved Bateriku Customer App. With this app, car owners are now just a few clicks away from making their car breakdown nightmare – a thing of the past.

 

Being one of the pioneers within the battery delivery ecosystem, Bateriku.com realize that in an age dominated by consumer impressions, the enablement of digital platforms alone cannot be taken as a guarantee for any form of success. A holistic synergy between the old and the new way of doing things, coupled with how consumers see a brand will become the defining factor in determining success – especially in today’s rapidly evolving gig economy.

 

Delivering quality products is the pillar that forms Bateriku.com but establishing a lasting impression through the services provided is the roof that shelters this company. Consumer satisfaction is key. The impression that we leave to each and every one of our consumer matters – because it is the basis of how consumers and the community perceive Bateriku.com each time our brand is made visible.

 

Being in this vertical industry for the past seven years, Bateriku.com seems to have mastered the art of turning the many disadvantages of a brick-and-mortar faction into its advantage. Apart from its growing presence in the digital space, Bateriku,com has established itself as the widest covering on demand battery replacement services in Malaysia, today – made possible by strategically combining digital technology capabilities such as data management skills with its vast and still growing network of ecosystem partners including its BPreneurs (Dealers), BHero (gig economy technicians) and BBuddy (workshop partners).

 

As with all things, practise makes perfect. Bateriku.com have gotten off the side-lines and have begun leveraging digital technologies with our experience in this brick-and-mortar industry. For the past 3 years, we’ve been actively designing new customer market and crafting out new strategies to scale even further. With technology infusing every layer of our operations, digital maturity across Bateriku.com has become a prerequisite for our moving forward strategies.

 

Bateriku.com believes in executing a management strategy – be it branding or operations – based on the combination of consumer patterns and its ecosystem’s on-the-ground experience that will enable Bateriku.com to match different customer lifestyle demand faster, thus creating new sectors to expand our reach beyond the batteries horizon including the breakdown, bengkel and soon to be Bazaar (digital) markets.

 

Soon, Bateriku.com will be able to offer roadside assistance services through its customer app trucks to locksmiths and even to the simplistic services of delivering petrol when you ran out while still being on the road.

 

Powered by the vast network and experience of Bateriku.com, its customer app is built with the intention to dominate and re-distribute high customer demand for better service efficiency, thus creating a strong network loyalty between the platform; between both on-the road consumers as well as the roadside assistance partners.

 

With Bateriku.com brand making inroads into various the 4 B’s sector of Battery, Breakdown, Bengkel and Bazaar sectors, InsyaAllah we will be able to become a lifestyle brand synonymous to car owners everywhere in Malaysia.

Instalment

Convert your purchase into 4 ZERO-FEE installments. It's that easy.

Shop smart with PAYLATER!!​

Most automotive batteries now do not require regular maintenance, but we can extend its lifespan by checking and cleaning the car battery, as well as charging it when needed.

Make a purchase from as low as RM 50.00 to enjoy Bateriku.com’s pay later instalment plan with 0% interest! The best part is that you can now pay with up to 4-times instalment!

So, what are you waiting for? Shop smart for your car only with Bateriku.com:-

  • 4 zero-fee instalments – Shop now, pay later in 4 zero-fee instalments. No catch, just guilt-free spending.
  • Flexible payment options – Pay however you want. Credit or debit card, FPX payment, direct debit — we accept them all.
  • No hidden fees – Only pay for what you purchase. You’re only charged extra when you pay late or request additional instalments.
  • Higher shopping limit – For when you want the better things in life, we offer a higher shopping limit with flexible instalments plan.

Require additional instalments? Don’t you worry! As a company that prioritize customer’s experience, Bateriku.com’s pay later instalment plan is design to make things as flexible as possible for our customers.

As a company that prioritize customer’s experience, Bateriku.com’s pay later instalment plan is design to make things as flexible as possible for our customers.

 

Just make a request through our in-app function right after you’ve made your first payment. In certain circumstances, we do charge a little fee for longer instalment period based on the terms and conditions set by our instalment provider: PAYLATER.

Common Question

Need more info? Checkout the most common questions regarding our Instalment Plan.

Contact Centre

Customer happiness, exceeding expectations.​

From just a seven-men-setup, today we have grown to a full blown call centre that manage job orders, warranties and enquiries via multiple communication channels – providing awesome experience to our customers.​

As we hustle our way through, in January 2019, we managed to establish Bateriku.com’s Contact Centre in the heart of Bukit Jelutong, Shah Alam. Our Contact Centre, today is the epicenter of Bateriku.com’s traffic redistribution.

A centralized source for orders received from multiple touchpoints including hotline, whatsapp and text messages, the Contact Centre also redistribute orders to the closest stock location for orders received from App, Web, Chat and even Bateriku.com Social Media channels.


Manning the floor are our professionally trained Customer Happiness Agents who are trained in providing Awesome Customer Experience, every time, all the time. We believe in building sustainable relationship with all of our stakeholders, both internal and external stakeholders.

From internal stakeholders including our BHero, BPreneur and BBuddy network, the Contact Centre is responsible in creating an agile communication channel to enable an inclusive ecosystem that is capable to serve customers needs, anytime and everytime.

Harnessing the advancement of technology, the Contact Centre monitors and controls on-the-ground job traffic to ensure customers are served within 30 to 45 minutes. Our agents are able to handle high traffic request and make speedy assignments for car breakdown roadside assistance in regard to car battery replacement, after sales and warranty handling.

Today, not only is Bateriku.com has able to serve more than 1.3 million customers nationwide, our Contact Center is also responsible in managing orders from Breakdown to Roadside Assist 24 hours a day and 365 days a year. 

The Command Centre is an armory for Bateriku to disrupt and digitize the lucrative brick and mortar ‘Bengkel’ market into a single digital ecosystem that is beneficial to users and business owners alike.

Payment Gateways

multiple payment systems

Providing customers a hassle-free payment option

In our effort to facilitate access to our services, we have integrated an extensive array of payment mechanisms on our platform. Our objective is to afford our clients the autonomy to select their preferred payment method, thereby enhancing the overall service experience. Below are the options available:

 

 1. Visa/Mastercard: We continue to cater to clients who prefer traditional payment avenues by accepting Visa and Mastercard. This ensures those opting for credit or debit card transactions are adequately accommodated.

 

2. FPX (Financial Process Exchange) : Our support for this Malaysian payment gateway enables clients to conduct secure, real-time online payments using their bank accounts. Its compatibility with various local banking institutions makes it a viable option for a wide customer base.

 

3. Grab: In acknowledgment of the widespread utilization of Grab services, we have incorporated GrabPay into our payment options. This allows existing Grab users to conveniently allocate their GrabPay credits towards our services.

 

4. Boost: Recognizing the growing preference for digital wallets in Malaysia, Boost has been added to our list of payment methods. This alternative permits clients to execute payments directly from their mobile devices, streamlining the transaction process.

 

5. MAE by Maybank: To accommodate Maybank customers, we facilitate payments via MAE, Maybank’s digital wallet. This integration ensures a swift and secure payment process directly from clients’ Maybank accounts or their MAE wallets.

 

6. Setel Pay: For customers who prefer a seamless and digital payment experience, we now offer Setel Pay. Setel Pay allows for convenient and secure transactions using your mobile phone, ensuring a hassle-free payment process.

 

7. Touch ‘n Go eWallet: Due to its popularity among Malaysian consumers, Touch ‘n Go eWallet is also supported. Clients favoring this method can expect a smooth and effective transaction experience.

 

8. PayLater: Recognizing that immediate payment may not always be feasible for every client, we offer PayLater services. This provides our clients with the flexibility to receive our services immediately while deferring payment to a later stage, aligning with their financial planning.

 

Through the provision of these diverse payment options, our aim is to simplify the transaction process for our clients, ensuring it is both secure and efficient. This commitment reflects our dedication to not only meeting but exceeding client needs, ensuring Bateriku.com remains synonymous with convenience and reliability.

 

We remain dedicated to assisting our clients in resuming their daily activities with minimal interruption following a car battery failure. Client comfort, convenience, and satisfaction continue to be our highest priorities, and we trust that our varied payment solutions will contribute to a positive and straightforward experience with Bateriku.com.

Gratis Pengiriman

Free delivery, check & install

When Bateriku.com first started back in 2014, we manage to disrupt the on-demand car battery replacement services by standardizing the battery delivery prices regardless of the delivery time.

Back then, a minimum of RM50.00 is charged by battery service providers to car owners when an order is made from 9.00 pm onwards. The charge is not inclusive of battery price. Imagine the experience for a lady when she becomes a stranded user at night time in the middle of nowhere.

 

That’s why we came up with the model of free car battery delivery, free checking and free installation to assist stranded car owners regardless of their breakdown time. Car owners will only need to pay for the price of a battery every time they need any of our services.

We’ve been trained to become obsess with customer’s experience. 

 

That is why continuous improvement is part and parcel in every hustle that we do. From improving our business process flows to enhancing our multiple customer touchpoints and improving our products and services, we take pride in going above and beyond to assist our customers every time, all the time.

 

The business model of free delivery, free checking and free installation aims to reduce the burden of customers while at the same time instil trust towards our services. Our on the ground technicians – BHero’s are supervised and trained by our in-house Akademi Bateriku.

 

As one of the pioneers that provides end-to-end car battery replacement that is easily accessible across Malaysia, our Pitstop locations are strategically placed in city centres and residential areas to maintain high standard of service delivery by ensuring our BHero’s speedy delivery and execute our service standards flawlessly.

 

Upon arrival of 30 minutes from receiving an order distributed by our Contact Centre, our BHeros’ are trained to analyse the condition of your vehicle using specialised battery inspection equipment’s to check the health and condition of your vehicle’s battery.

 

The readings of your car battery’s CCA (Cold cranking amps) and voltage will be inspected and if the reading is below par, our BHero will then proceed to check your vehicle’s alternator for any electricity current leakage. These processes are essential in determining the root cause of the car breakdown.

 

From thereon, only if the breakdown is caused by the vehicle’s battery will our BHero proceed in making the battery installation. If the breakdown is not caused by battery issues, our BHero is not allowed to make the installation but instead they are required to advice the customer to link up with our BBuddy partners (Bengkel) for further checking and repair works.

 

For all the services mentioned, an owner is not required to pay any hidden charges or fees, as we only charge for the price of the battery. If it is not a battery issue that causes the breakdown, we will not take a single cent from a customer.

 

The free delivery, free checking and free installation services are among the value-add services that we provide to our customers and Alhamdulillah we have managed not only to serve about 1.3 Million satisfied customers nationwide.

 

And with the nationwide after sales support and warranty coverage through our close to 200 location touchpoints. With the warranty coverage provided, all of our ecosystem network is provided replacement or floating batteries to be installed at a customer’s vehicle while we take back the under warranty battery back for further inspection and services.

 

InsyaAllah Bateriku.com will continue our effort to build a conducive ecosystem in serving our nationwide customers.

To all car owners out there, “Jangan Tertipu! Pastikan Bateriku!”

Platforms

making it easy for customers

Harnessing the power of technology & innovation

Omni Channel Ready 24/7/365

Bateriku.com has rendered its on-demand services to more than 1.3 million customers offering end-to-end car battery replacement and car breakdown roadside assistance services. Bateriku.com provides the most comprehensive sales and after sales support with its nationwide coverage.  Operating 24/7/265 days a year, customers are able to reach Bateriku.com contact center via multiple touch points (Online & Offline). In example, hotline, app, web & social media. In addition, Bateriku.com also provides multiple payment options for the ease of use of its customers nationwide. 

Nationwide Coverage

We have managed to operate 100 Pitstop Outlets nationwide

buy anywhere, support everywhere

As the Year 2021 draws to a close, at Bateriku.com we are privilege to inform all of our customers that as of today, we have managed to operate 100 Pitstop Outlets nationwide. This amazing feat would not have been possible without your continuous support and trust towards our services.

Just to recap, when we first started back in 2014 our objective was to provide services that would benefit stranded car owners. We know from experience that breakdowns caused by battery issues are definitely a pain any car owner regardless of their age, gender or race should avoid avoid at all costs!

 

Cases such as stranded in the middle of nowhere, being bullied into taking unwanted towing services and most recently cars stranded due to floods have inspired us to keep on improving our services by increasing our service touchpoints.

 

Bateriku Pitstop is a model that we came up concurrently with the revolution of our business strategy: customer nearest to stock and BHero nearest to customer. It is a business model that is inspired by the gig or sharing economy concept provided by the GRAB and Food Panda’s of the world.

 

In order to fulfil a stranded customer’s demand, we have increased our efforts in increasing our stock location through the opening of Bateriku Pitstops which are operated either internally by our A-Team or through our BPreneur program.

 

Within each key economic regions of Klang Valley, Southern, Northern and the East Coast, a Bateriku branch is firstly set up and operated. Here, A-Teams will firstly be recruited to run the day-to-day operations while at the same time identifying potential hotspots for future BPreneurs.

 

Concurrently, through our collaboration with franchisor and government agencies, our Network Development team will then recruit potential and capable BPreneurs to fill in the potential hotspots suggested by our local A-Team members.

 

Within the Klang Valley area, the setting up of Bateriku Pitstops are dominated by our internally developed while for the outside of Klang Valley areas, our Pitstop model is open to aspiring entrepreneurs who wants to become a part of the our ecosystem through the BPreneur program.

 

The first BPreneur outlet was opened back in 2018 in Banting and Alhamdulillah it is still operating up until today. In fact, the owner has just recently decided to expand together with his son. Alhamdulillah, we are proud to have capable and trustworthy BPreneurs with us nationwide.

 

Every Pitstop operator, regardless if it is through our internal team or BPreneur are required to adhere to our strict process flows including managing of stocks available, managing operations through our internally developed system and apps as well as providing localized marketing effort to increase awareness of our presence within the surrounding vicinity.

 

In addition, each Pitstop operator is required to attend the nationwide warranty principle of buy anywhere, support everywhere which means that they will need to attend to the customer regardless of the origin of the products purchased.

 

To illustrate, a customer may purchase a battery from a Pitstop in Perling, Johor but ends up having a breakdown in Jitra, Kedah while still under the warranty period. Upon the customers requests through our multiple touch points, the nearest Pitstop in Jitra to the said customer will then be assigned through our Command Centre to attend to the customer to provides a seamless experience as though the purchase was made back in Pitstop Perling.

 

To date, we have managed to establish 100 Pitstops nationwide and with our growing ecosystem of BHero and BBuddy network, we believe that InsyaAllah we will be able to cater to your breakdown needs whatever it may be where ever you will be. From towing services to fuel top-up and tyre replacements, “Jangan tertipu, Pastikan Bateriku.”