Nationwide After Sales Service

Warranty

No need to worry about your car battery problem, We got you covered regardless of where you are in Malaysia. New battery replacement will be given to you if its a genuine battery problem with one to one replacement! Quick and easy!

After purchase terms & conditions

Any assistance after the purchase of Bateriku.com products is subject to the terms & the following conditions: -

1) Post-Purchase Assistance does not necessarily require a technician visit to customer's location.

2) Any service that requires the presence of a technician to the customer's location, will be charged with a fee of RM30.00 in advance prior to dispatching.

3) Bateriku.com reserves the right not to be present at the location if the customer refuses to pay RM30.00 in advance.

4) All customers must show a digital receipt or proof of valid purchase from Bateriku.com to be eligible for a warranty claim service at our service coverage zone.

5) Reach out to Bateriku.com by contacting our Call Service Center at 0111-6006008 for warranty services in the event of vehicle malfunction or in need of professional assistance.

6) Bateriku.com will only be responsible for the warranty of the batteries sold by Bateriku.com including from Outlet Distributor Representatives, "Freelance" and individuals registered with Bateriku.com.

7) We will not be responsible for any problems that arise resulting from the customer's agreement to install the battery with higher or lower specifications for their vehicle. Professional recommendation will always be provided prior to the installation for customer's best consideration.

8) For information, every official sale from Bateriku.com will be recorded into our system. If the customer proceed on choosing a battery that does not follow the vehicle's production specifications, the system will record the agreement and will be used as a reference for any post-purchase assistance report.

9) If it is found that there's a "system reset" activity before purchasing a battery, Bateriku.com will not be held responsible of any potential malfunction. Furthermore, any cost for 'system reset' will be beared by the customer itself.

10) We advise customers to bring their vehicles ONLY to the “Service Center ” or workshop recomended by Bateriku.com.

11) Bateriku.com reserves the right to cancel the product and service warranty to customer's who refuse to repair any of their vehicle malfunction as informed by our customer service which will affect the purchased battery.

12) A service charge of RM50.00 will be billed to the customer who would like to get our service after the cancellation of the product warranty and service.

13) Hours of operation of after-sales assistance services are from 10.00AM to 10.00PM daily.

14) If the customer require assistance within 7 days after the date of purchase, Bateriku.com will be able to assist the customer with no charge to their location.

Before purchase terms & conditions

RM30 service charge will be charged before sending a technician if :-

1) The battery is empty or wiring problems, or forgot to turn off the lights, or the vehicle is not turned on within 7 days, or improper use of electrical accessories, or battery misuse or problems not related to battery manufacturing.

2) The Battery was found to be ‘Flat’ (but not damaged) and the Battery was ‘Flat’ due to the negligence of the user. During the first service visit, our technicians will perform a “(JUMPSTART)” process to recharge the battery for 45 min. 

3) If it fails to make the jumpstart process, BATERIKU.COM will supply a temporary battery to the customer. The customer's original battery will be taken home for the purpose of detailed inspection if it is found that the customer's original battery is still in good condition according to the standards and standards set by the manufacturer, the battery will be sent back to the customer.

4) After 30 days from the date of notification if the customer has no feedback, bateriku.com reserves the right to dispose of the battery.

Bateriku.com reserves the right to charge RM 30.00 for the second and subsequent visits

After purchase terms & conditions

1) If the service assistance claim has a valid justification. This means that the customer's battery is indeed damaged. The reported battery will be taken back by Bateriku.com.

2) Customers will then be provided with a floating battery.

3) Refunds will be made after an inspection by Bateriku.com in order to confirm that the battery is indeed damaged.

4) The intended inspection will require 7 working days.

5) Refunds will be made in accordance with the installation of new batteries.

6) For customers who receive a new battery, the post -purchase assistance guarantee is based on the original date of purchase.

7) The disclaimer clause for any claim to obtain a new battery from the manufacturer is not valid at all and must be made to Bateriku.com only. This claim is not subject to "Freelance" Bateriku.com.

8) Warranty will be void if battery spec is downgraded from the vehicle manufacturing specifications.

9) Warranty will be void if there is physical damage on the batteries.

Common Questions

Need more info? Checkout the most common questions regarding our warranty.

01. Are your batteries cover for warranties?

Yes! Basically from 6 to 18 months depending on brand and type and vehicle model.

02. Can you give discount on the new battery?

Discount and promo codes would be available from campaigns and selected users. Do visit us on our website and other social media platform to get the latest news.

03. If my old battery is still usable but weak, what will you do?

We will carry out an inspection of your existing battery at NO COST. If it is not a battery, you have the option to repair other possible damage such as the alternator, starter, electrical current leakage and other possible causes. After all these damages being rectified and you still have problems starting your car that may be due to the battery problem, you can contact us, and we will lend you our floating batteries while we check your old battery at our place. Assuming your old batteries cannot be used again, you have the option to buy a new battery from us. We will send and install it for free as well.

04. Do you charge any other than the cost of your new battery?

No. The delivery, checking and installation are all FREE.

05. Can I pay the battery on site?

Yes! You can pay either via cash, credit card, e-wallet and mobile banking.

06. Who should we call in case of battery problem?

Order through our app instantly. Get it in Google Play or App Store. You also can contact us via Call or Whatsapp at 011-1600-6008, Our Customer Service would be happy to assist you.
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