/PEOPLE

Millennials of Bateriku.com

Millennials are often portrayed as disinterested, tuned out and selfish. However, none of those adjectives describe the Millennials I’ve been privileged to meet and work with.   

Meet Iman Haqimi also known as ‘Zass’ and Faris Jais better known as ‘Kacu’, the two out of a bunch of millennials who are currently with us. Both still studying but decided to join us to to upskill themselves instead of waiting until they finish their studies to work. 

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I had the chance to check in with both of them recently and their journey is definitely one worth sharing. Zass started off with us as a Free Lance Call Centre Agent operating in a 24-hour call centre operations serving the ‘Rakyat’ in need of roadside assistance. 
“I got the opportunity to join back in May 2018 when I was in my 6th month of my Diploma in Building Service Engineering. When this opportunity came along, I did not hesitate because in order to build a space for the people, I need to learn and understand peoples pain point and needs. What better way to do so then by joining a start-up tech company that is solving peoples pain point, day-in and day-out, 24/7 a day.” 
A shy person in nature, we see Iman as an individual that is always hustling in getting things done and giving his 110% in all that he does. That is why today, we decided to pull Zass into the Technology team where his real time experience handling customers forms the core of our design thinking process.  

Both Zass and Kacu are best of mates. (You can definitely tell from the picture!) 
Unlike Zass, Kacu is more of an outdoor-ish person and instead of working at the call-centre, Kacu decided to enrol as our Free Lance Mobile Technician. 
“When I joined, I had ‘0’ automotive knowledge. Today, I’m proud to say that I can easily tell a battery problem by just hearing the cranking sound…Hearing the” Takk Takk Takk” sound and I know that the owner has probably forgotten to close his lights the night before", said Kacu confidently.
“I’m lucky to have learned from the best Mobile Technicians who were supportive and encouraging to a point that I was immediately entrusted to my 1st assignment the same day after finishing my training It was a Perodua Alza in Petaling Jaya driven by a lady driver who was stranded in the middle of the road. When I arrived on-site, I can see that she was relieved and I had no choice but to show that I’m confident even though it was the first time I ever perform this mission. Alhamdulillah, things went well and I still manage to keep my job until today", said Kacu.
Gents, it’s a privilege to have both of you onboard. Keep on hustling and never give up in anything that you do. Lets continue to disrupt the industry together! 
 
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Bateriku aims to transform the automotive auto - assist industry by affectionately dominating the pulse of its’ business – Bateriku’s Customer’s Experience. Our edge rests in our 14 years of hands-on experience within the service industry and since day 1, we have been constantly and continuously finding ways to improve each and every aspect of our customer’s journey.

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